Refund Policy
Last updated: 23 July 2026
We want you to be confident when choosing an Enviromedia social media marketing package. This Refund Policy explains when refunds are available and how to request one.
1. Before work begins
If you change your mind before we start work on your package, you may request a full refund within 48 hours of your payment being received.
2. After work begins
Once we have started delivering your package (for example, strategy work, content creation, or account setup), refunds are calculated pro-rata based on the work already completed. The value of completed work is non-refundable.
3. Non-refundable items
- Third-party ad spend already paid to platforms (Meta, TikTok, etc.)
- Custom content or assets that have already been delivered to you
- Completed months of ongoing management packages
4. No guarantee of results
Social media performance depends on many factors outside our control. We do not offer refunds based on follower counts, engagement rates, or business outcomes.
5. How to request a refund
To request a refund, email us at help@enviromedia.sbs with:
- The name and email used on your order
- The package you purchased
- The reason for your refund request
We will review and respond within 5 business days. Approved refunds are returned to the original payment method.
6. Contact
For anything else, get in touch at help@enviromedia.sbs.